Privacy Policy

AutosConCarlos.com is the personal website of Carlos Rodriguez Morales, a vehicle sales consultant in South Florida. You can reach us at carlos@autosconcarlos.com or (786) 882-4985. We operate from Hollywood, Florida, United States.

• Information you give us: name, phone number, email address, and what you tell us about the vehicle you are looking for (budget, down payment, term, general credit situation).
• Conversations: the messages you exchange with us by WhatsApp, SMS, email or the website form.
• Technical data: IP address, browser type and pages visited, through Google Analytics.

We never ask by message for your Social Security number, bank details or identity documents. If someone asks you for them claiming to be us, do not provide them and let us know.

• To answer your questions and help you find a vehicle.
• To calculate estimated monthly payments.
• To schedule appointments and follow up on your search.
• To request quotes from South Florida dealerships on your behalf.
• To stay in touch after your purchase (service, warranties, anniversaries).

By checking the consent box on our form, or by messaging us first, you agree to receive messages from AutosConCarlos related to your vehicle search.

• Message frequency varies based on your conversation.
• Message and data rates may apply.
• To stop receiving messages, reply STOP at any time. We process it immediately and confirm your opt-out. Reply HELP for help.
• The consent checkbox is optional. Consent is not required as a condition of purchase, of receiving information or a quote, or of completing any service or transaction: you can submit the form without checking it and we will still help you.
• We only send messages between 8:00 a.m. and 8:00 p.m. your local time.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile number or the opt-in consent you gave us with any other company. The one exception is not your number: as explained under “Ad measurement”, we send Meta and TikTok an irreversible code that cannot be turned back into your phone number and does not let them contact you.

We advertise on Meta (Facebook and Instagram) and on TikTok. If you fill out the form of one of our ads inside those platforms, they pass us the information you typed there:

• What we receive: your name, phone number, email address if you provided one, and your answers to the form questions (for example, which vehicle you are looking for or which city you are in).
• What we use it for: solely to contact you about the vehicle you were looking for. A sales consultant calls or messages you; filling out the form does not add you to any broadcast or marketing list.
• What we do NOT receive: nothing from your profile or your activity on those networks. Only the fields of that form.
• How it is stored: in our own database, like any other contact, under the same retention periods and the same rights described below.

We also store the identifier Meta or TikTok assigns to that submission and the identifier of the ad you clicked. They serve two purposes and only two: knowing which ad works, and not creating a duplicate contact if you submit the form twice. They do not identify your account and do not give us access to it.

To learn which ads bring real customers and stop paying for the ones that do not, we report back to Meta and TikTok the steps a contact takes — for example, whether an appointment was booked or a purchase was made. These platforms call this their conversions API.

Your phone number and email never leave our system in the clear. Before being sent they are turned into an irreversible code (a SHA-256 hash) computed on our server. That code lets the platform recognize that you are someone who already saw its ad, and nothing else: it cannot be reversed to recover your number, and it does not allow them to message or call you.

If you would rather not be included in this measurement, contact us and we will exclude you.

Some of our replies are drafted by an automated assistant that works with the information in your conversation. It always identifies itself as an assistant and never pretends to be a person. Carlos reviews the conversations and takes over when needed. You can ask to speak with him directly at any time.

• Dealerships and lenders — including Toyota of Hollywood, where Carlos works — only when you ask us to get a quote or a financing approval for you.
• Technology providers that run the service: Meta (WhatsApp and ads), TikTok (ads), Twilio (SMS and calls), Resend (email), Neon (database), Anthropic (assistant), Vercel and Render (hosting), Google Analytics.
• Authorities, when required by law.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell your personal information to anyone.

Your contact details and conversation history are kept while there is a business relationship, and afterwards for as long as needed to meet legal obligations. There is no automatic deletion of this data: if you want it erased, ask us and we will do it.

Sensitive credit application data is deleted automatically, because keeping it adds nothing and does create risk:

• Your driver’s license photo: after 30 days. Running a credit check needs it once.
• Your Social Security Number: after 90 days. That covers the full cycle of a sale with room to spare. While it exists, it is stored encrypted.
• What is not deleted from that application is what cannot be used to impersonate you — employment, income, address — and the record of your authorization to check your credit.

Records of consent and opt-outs are kept as proof of compliance even if you ask us to delete everything else: they are the evidence that we messaged you with your permission, and that we stopped when you asked us to.

You can ask us to access, correct or delete your information, or to stop sending you messages, by writing to carlos@autosconcarlos.com. We respond within a reasonable time and at no cost.

We use Google Analytics to understand how the site is used. You can block cookies in your browser without losing functionality.

This site is not directed at anyone under 18 and we do not knowingly collect their information.

If we update this policy, we will change the date above. We will announce significant changes through the contact details you gave us.